At Knockiva, we are committed to delivering your leather jackets, motorcycle jackets, motorbike suits, motorcycle pants, boxing gloves, and related products safely, efficiently, and with clear communication throughout the process. We want every customer to enjoy a smooth shopping experience from the moment an order is placed until it arrives at their door.

To make shopping easier and more convenient, Knockiva offers free worldwide shipping on eligible orders, with no hidden shipping charges at checkout unless otherwise stated.

1. Order Handling and Processing Time

All orders placed with Knockiva are carefully reviewed, prepared, quality checked, and processed before shipment.

Our standard order processing time is 2 to 3 business days, Monday through Friday, excluding public holidays. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details where available.

Please note that customized products, made-to-order items, special-size requests, personalized products, or special product requests may require additional preparation time. In such cases, processing may take approximately 6 to 8 business days before dispatch.

2. Estimated Shipping Time

After your order has been processed and shipped, standard delivery usually takes approximately 6 to 8 business days, depending on your destination, courier service, customs process, and local delivery conditions.

Delivery times are estimated and may vary due to factors beyond our control, including:

• Customs clearance procedures
• Courier or postal service delays
• Weather conditions
• Public holidays
• High seasonal order volume
• Local delivery restrictions
• Import checks or border delays
• Incorrect or incomplete shipping details provided by the customer

Knockiva is not responsible for delays caused by courier companies, customs departments, local delivery services, or incorrect delivery information entered at checkout.

3. Order Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing the order.

Cancellation requests received within this time frame will be reviewed and accepted where possible. However, if your order has already entered processing, production, packaging, quality checking, or shipment preparation, cancellation may no longer be possible.

For customized, made-to-order, personalized, special-size, or special-request products, cancellations may not be accepted once production or preparation has started.

4. Free Worldwide Shipping

Knockiva proudly offers free standard worldwide shipping on eligible orders. This allows customers from different locations to shop for premium leather jackets, motorcycle gear, motorbike suits, motorcycle pants, and boxing gloves with confidence.

If your country or region does not appear as an available shipping option at checkout, please contact our support team. We will do our best to assist you and confirm whether delivery is available to your location.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number or tracking link, where available.

Tracking details allow you to monitor your shipment and follow its delivery progress. Please allow some time for tracking information to update after the courier receives and scans the package.

If your tracking information has not updated after a reasonable period, you may contact us for assistance.

6. Lost, Delayed, or Missing Orders

Although we work with shipping partners to ensure reliable delivery, unexpected delays can sometimes occur.

If your order is significantly delayed, tracking has not updated for an extended period, or the package appears to be lost, please contact us. Our support team will review the situation and work with the shipping provider to investigate the issue.

We recommend customers contact us as soon as possible if they notice any unusual tracking activity, delivery delay, or missing package concern.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout, including full name, address, phone number, postal code, city, state, and country.

Knockiva is not responsible for failed delivery, delays, returned parcels, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will try to update the details if the order has not yet been processed or shipped.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, local fees, or other charges may apply depending on your country’s regulations. These charges are not always included in the product price and may be the customer’s responsibility unless clearly stated otherwise at checkout.

Customs policies vary by country, and Knockiva cannot control customs charges, clearance delays, import requirements, or decisions made by customs authorities.

Customers are responsible for checking their local import rules before placing an order.

9. Delivery Attempts and Returned Packages

Courier companies may make one or more delivery attempts depending on local delivery rules. If delivery is unsuccessful due to an incorrect address, unavailable recipient, refused package, unpaid customs charges, or failure to collect the parcel, the package may be returned to sender.

If an order is returned due to customer-related delivery issues, additional shipping fees may apply for reshipment. Refund eligibility may depend on the product condition, return reason, and applicable store policy.

10. Need Help?

If you have any questions about shipping, delivery, tracking, customs, or your order status, please contact our customer support team:

Knockiva
Email: vibranttraders.inc@gmail.com